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BRETT WEAVER
Experience Summary
I am a technological generalist with 16 years' experience ranging from desk side support, lead support, project lead, to network administrator and trainer. I have worked solo and in teams and am comfortable in either situation.
Objective
To use my technical, troubleshooting, people, and leadership skills in a way that helps my coworkers use their computers most effectively.
PROFESSIONAL EXPERIENCE
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Texas
Mutual Insurance
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Support
Technician
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Austin, TX
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11/2004-
Present
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Desktop
Support of both hardware and software. Phone support for desktop,
as400, internet, and notes. Account creation in active directory,
notes, and for Texas Mutual Online. Helped with move from
downtown building to the new 290 location with minimal slowdown
in productivity. Was project lead for a 5 man team to rollout 400
laptops. (Completed 2 weeks early.) Part of a team that
implemented time and cost saving procedures for software
distribution and training. Chairman for annual picnic event.
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Seton
Medical
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Lead
Support Technician
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Austin, TX
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08/2003-
11/2004
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Was in
charge of a group of 4 technicians that supported Brackenridge
hospital, Children’s Hospital, and Seton Southwest. 800
users in total. Worked through a rollout moving from Windows 95
and Novell network, to Windows XP on and Active Directory
network. Reduced call volume by 75% and raised customer
satisfaction.
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Spherion
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Test
Lab Technician/ Hardware Librarian
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Austin, TX
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07/2002-
08/2003
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Tested
existing and future models of Dell laptops. Identified design and
software flaws to be corrected before the machines could be sent
to production. Kept library of parts for testing in order and
checked them out to testers.
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peon,
Inc.
(Self
Employed)
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Consultant
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Austin, TX
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10/2001 –
07/2002
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Went into
small businesses and performed upgrades and maintenance to their
computers and networks. Installed firewalls, dhcp servers, VPN
connection, and automated computer maintenance software.
Installed Windows 2000 Professional, Advanced Server, and XP.
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TxDOT
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Desktop
Support
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Austin,
Texas
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3/2001 –
9/2001
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Provided
account management, connection management and network printer
management.
Troubleshot
and resolved problems with PC hardware, PC software, and LAN
connections. Installed and maintained desktop hardware including
Compaq and IBM desk and laptops, HP and Tektronix Printers and
Peripherals. Installed and maintained desktop software including
Windows NT 4.0, Windows 95, and Windows 2000 for 350 users at
four locations.
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IBooks.com
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Network
Administrator, Desktop Support
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Austin,
Texas
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8/2000 –
3/2001
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Provided
account management, connection management and network printer
management. Created mail accounts and Administered the Exchange
and Pop3 Linux server. Troubleshot and resolved problems with PC
hardware, PC software, and LAN connections. Installed and
maintained desktop hardware including Dell and Toshiba desk and
laptops, HP and Tektronix Printers and Peripherals. Installed and
maintained desktop software including Windows 2000, Windows NT
4.0, Windows 98 and Linux. Performed daily backups of network
using HP Omniback software. Created and developed models of
standard setup using Ghost Enterprise Server. Tested and
installed Norton Antivirus Enterprise on network. Managed Lucent
Definity and Audix phone System.
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Chase
Texas Bank
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Network
Administrator
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Houston,
Texas
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8/1999 -
3/2000
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Troubleshot
and resolved problems with PC hardware, software, LAN connections
and conference room media devices.
Installed and maintained
desktop hardware including Compaq and IBM Desktops and Laptops,
Tektronix Printers and Peripherals.
Maintained desktop
software including Operating Systems (Windows/NT &
Windows/95), Applications and Network Clients (Novell &
Citrix).
LAN Administration: account management, connection
management and network printer management.
Remote Access
Administration: created and managed dial-up networking through
the Guardian Server.
Tested Cisco and Bay network hubs and
switches to identify mis-configured ports and incomplete
connections
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American
Indemnity Group
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Network
Administrator
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9/1998 -
9/1999
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Galveston,
TX
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Network
administration on NT 4.0 server and Exchange server.
Reconfigured WAN which increased network speed by thirty
percent.
Responsible for fielding questions and responding to
issues related to Windows 95, Office 95, a second partition with
DOS 6.22 and Point on an AS400 client.
Responsible for repair
and maintenance of Compaq machines using used parts from
scavenged PCs. Standardized workstation configuration, which cut
setup time from one day to two hours. In NT 4.0, set up accounts,
changed passwords, assigned rights, or created specialized
folders on the domain. Created backup domain controllers for the
branch offices to free up bandwidth, making it possible to have
dhcp.
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BMC
Software
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Helpdesk
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5/1998 -
7/1998
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Houston,
TX.
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Member of
a six-person team that fielded calls for 5000 users.
Reset
passwords in UNIX, Microsoft NT 4.0, Novell, AIX, and AS400.
Helped remote users connect to network using various methods
from tunneling, to direct dial up. Offered first and second level
support for Office 97, Outlook 98, Web site changes, Lotus Notes,
WordPerfect 7.0. Windows 95, and various hardware problems.
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e-Commlink,
Inc.
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Desktop
Support/ Network Administrator
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11/1997 -
5/1998
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Houston,
TX.
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Designed
and implemented an easier means to access software for user
installations by building an applications server using Windows NT
4.0.
Created an efficient way to take computer inventory
using Microsoft Access 97, HTML, and the company Intranet.
Helped establish and enforce naming conventions and a standard
software installation for each department.
Responsible for
technology research for the Information Services department.
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Vico
Services
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Helpdesk
Coordinator
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9/1997 -
11/1997
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Houston,
TX.
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Technical
lead on a three-person team.
Developed a helpdesk database to
keep track of user questions and equipment using Microsoft Access
97.
Organized the software library and prepared Dell
computers for Windows 95 rollouts.
Ran helpdesk services.
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EDS
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Software
& Hardware Technician
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4/1997 -
7/1997
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Houston,
TX.
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Configured
Compaq and Dell computers for Windows 3.11 and Windows 95 on a
Novell 3.11 network.
Supported Office 95 & 97, PhotoShop
4.0, Omni page Pro for 95, cc:Mail versions 6 and 8, and set up
PCs for WAN and LAN connections using PCTCP, IP addressing,
routers, and DNS server setups.
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References
on request
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EDUCATION
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Stephen F.
Austin State University
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Nacogdoches,
Texas
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University
of Houston
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Houston,
Texas
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Houston
Community College
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Houston,
Texas
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1508
Fairfield brett@big-big-truck.com
Austin, TX 78756 (512) 299-0355
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